| E-Commerce Forum =
|
| Please=20
read this response from Patrasys. I will introduce myself - My =
name is=20
Anthony a Customer Support Manager with Patrasys, and thank =
you for=20
bringing this to our attention. Please note that in the last =
3 weeks=20
we have had an influx of over 3500 new users a week signing =
up for=20
our services and hence one or two users may feel that they =
are not=20
getting the attention they deserve.
We try to make = our=20 service as effective as possible and we do realise that some = times,=20 no matter how hard we try to make our system perfect, we = will always=20 have one or two unhappy customers. Our system is automated = and in=20 the event that any of the automation procedures do not work=20 successfully for any of our users, we do have a support = system in=20 place that addresses any diffulties raised by our users. For = example, the support ticket option which is dealt with from = 8.00 am=20 to 8.00 pm Monday to Friday, and the live Support System = which is=20 available 8.00 am to 2.00 pm Monday to Friday. We = have a very=20 high customer satisfaction rate as our Customer Management = Team=20 identify any issues a Merchant may have and address this = with=20 immediate effect. We are also actively recruiting and = training new=20 customer support representatives, hence you can rest assured = that=20 all of our customers will have the highest customer support = levels=20 available to them. The 2 authors of the above posts = who=20 claim to have had unresolved issues with Patrasys should = send us an=20 email containing their Account User IDs and we will proceed = to=20 investigate whatever issues they may have. Without this = proof, it is=20 very difficult for us to confirm that there are no ulterior = motives=20 behind some of these unfounded posts on this = forum. ![3D"Reply](3D"http://www.ukbusinessforums.co.uk/forums/images/buttons/quote.gif"=) =20
| Quote:
Sorry, but given recent = experiences I=20 take the security of my money seriously, and my experience = with=20 patrasys gave me no confidence at all. =20
| ** Note everyone - the =
comments from the=20
Patrasys "staff" is utter nonsense! Everything I said about =
them is=20
true. I have been trying for the last month and a half to =
get them=20
to complete my payment integration and I have got nowhere. =
And trust=20
me, I have tried **
Now imagine having your = "Patrasys"=20 queries responded to in a public forum after receiving not a = single=20 acknowledgement of my inumerable communication attempts in a = whole=20 month. I could not get a single person to resolve my = issues=20 after inumerable emails and numerous calls to their premium = 0870=20 customer services number got nowhere. Now I get a Patrasys = staff=20 claiming that their services are up to scratch. The=20 cheek! Well let me tell you, your services are crap = and there=20 is absolutely no way you can redeem yourself with your = pathetic=20 excuses. Your service is rubbish and so are your = staff. As I=20 no longer require your services (I have now gone to HSBC = where I=20 should have gone in the first place!), I don't have to put = up with=20 the pain of your lack of communication and feedback, so if = its=20 evidence of your incompetence and my furstrations you need, = then I'm=20 gonna give it to you! My Patrasys account ID in FULL = is=20 ENN246326. Go on, check it out! You will see the evidence = you need=20 with how well you have handled a simple payment integration = request=20 for my business account. Oh and do remember to give = my=20 message to your technical team NOT TO BOTHER ANYMORE WITH MY = PAYMENT=20 INTEGRATION IMPLEMENTATION as I wouldn't have been able to = give them=20 the message myself anyway (they never bother to read their = emails=20 anyway!) With my posting, I hope anyone who plans to = sign up=20 with you know upfront what sort of frustrations they are = letting=20 themselves into. They should also heed my warnings = and LOOK=20 ELSEWHERE! =20
| utter=20
shambolic service this patrasys out fit are a =
total=20
complete joke.
they simply make it up as they go = along. after=20 waiting over 14 working days for funds to arrive nothing. we = called=20 patrasys for 4 days no answer. so we emailed then..again=20 nothing. we finally get them on live chat only to be cut = off in=20 conversation and then theyshut down the live chat to=20 offline. i was informed my funds would arrive no = later than=20 last friday at the worst. nothing appeared andmy bank = confirming=20 no funds pending from patrasys even though they claim = at=20 patrasys to havesent my funds ido not believe them at=20 all their customer service is shocking. their = systems also=20 rejects perfectly good customers details for no = reason . i=20 think im loosing business by using thses fakes at = patrasys. as=20 cusotmer orders keep getting declined but only with patrasys = . i simply dont understand why theirs so many = poor firms=20 like out their aloud to trade. i will be today = submitting=20 county court papers for the money im owed unless it appears = today by=20 4.30pm in my account. after beintg ripped off by = Transx i now=20 find SIMILAR POOR SERVICE AT PATRASYS. MY ADIVCE GUYS = IS=20 GOING TO YOUR LOCAL BANK AT LEAST OR WORLD PAY.THESES = PROCESSORS ARE=20 GENUINE AND YOU GEDT PAID WITH IN 5 DAYS. ITS SUCKS THAT YOU = HAVE TO=20 PAY A SET UP FEE BUT SAFER THAN BEING RIPPED OFF = STAY=20 AWAY FROM PATRASYS AS THEY WILL LEAVE YOU IN THE S**T FOR=20 SURE. Last edited by msk1212; 24th February 2009 at =20
| patrasys=20
sink to an all time low they are simply the most =
decietful bunch=20
of liers ive ever come across.
after waiting for the=20 clearence of our payments we waited the 7 working days and = we had=20 already delivered the goods. we then withdrew our = money.nothing=20 has arrived. last week we were told it it will be paid by = the end=20 of the week, then tuesdaysfor payment and then we recieve an = email=20 closing our account down for complaining. we had sent = several=20 emails all unresponded to.then we get out of the blue an = email from=20 "betty" doubtful that person is even real asthesame = personseems to=20 be the fraud manager,account manager, sales manager,etc the = fake=20 jobs and names go hand in hand. new title = everyday. more=20 importantly is our money which their is no sign = of. we have=20 followed their proceedures and simply want our money. = i take=20 it by thenumber of complaints this is their game to with = hold=20 payments, as they have the nerve to tell you otherwise on = the phone=20 andthenwhen you complain they shut your account down like = mine has=20 been. THIS REALLY IS A WARNING NOT TO USE = PATRASYS. UNTIL=20 THE PAY UP MY POSTING WILL NOT BE AMENDED. DO NOT USE = PATRASYS.. YOU WILL NOT GET YOUR FUNDS, YOU WILL GET = NO=20 CUSTOMER SERVICE EITHER AND DARE YOU COMPLAIN THEY SIMPLY = SHUT YOU=20 DOWN AND TAKE YOUR MONEY. UNLESS WE GET OUR FUNDS BY = FIRDAY=20 AM COUNTY COURT PAPERS WILL BE SUBMITTED. why oh why do = have the=20 behave like this when we simply put our trust in these firms = to help=20 our businesses. its truly digusting. =20
| Use Patrasys At Your Own =
Peril.but Be=20
Warned You Will Get Nothing, They Are As Bad Or Even Worse =
Than=20
Tranx. And God They Took Some Beating On The Poor Service=20
Stakes.
=20
| have you seen the claim of 3500 new =
customers in a=20
weekat patrasys. utter lies...doubtful theyeven 3000 =
cusotmers=20
in their entire data base.have you seen their premises? = what a=20 joke. beware they have been struck off by companies = house=20 previousley. 2 old linked companies. they = have now=20 been reported to visa/ mastercard via a helpful source on = this forum=20 and hopefully they will get shut down. written and spoken = with=20 trading standards and been our local station to report their = ethics=20 as we havebeen informed we havea serious case for = "deception/=20 fraud" following patrasys proceedures we did just = that.we=20 delivered ,we waited and we were tsken for a ride wth = payment=20 tomorrow then by wednesday thenby friday.. utter = lies. THEY NEVER=20 HAD ANY INTENTION OF PAYING OUT. you may be ok for small = amounts of=20 funds but forget getting paid if your owed several=20 thuosand. simply submitt an online county court claim = against=20 them to their registered trading address: copy of the = email=20 too them which resulted in them shutting the account down = without a=20 response after ignoring 8 other emails asking why our = payments were=20 made . not a single word of it is a lie. read=20 below. <<Edited by mod - removed contents of = private=20 email>> Last edited by Cornish Steve; 11th June 2009 at =20
| Totally agree with your =
comments. We=20
opened an account with this lot & after reading through =
the=20
comments on here decided to close it! Good job we never went =
live=20
& actually started accepting payments
![3D""=20](3D"http://www.ukbusinessforums.co.uk/forums/images/smilies/wink.gif" "3DWink") =
=20
| Patrasys=20
are OK ! In January 2009, I started =
accepting=20
card payments through Patrasys and I still do.
I = want to=20 clear up a couple of points, that may stop a lot of problems = that=20 some people seem to have with this=20 company. Restrictions If you have = just=20 joined Patrasys, you need to build up a transaction history = with=20 them. YOU ARE ON PROBATION WITH THEM. This means you must = ship=20 the goods to the customer in a timely manner and provide = tracking=20 information regarding the transaction to Patrasys throught = account=20 section. Once you have done this they will release = the funds=20 for that transaction. This will continue for 90 days = / 3=20 months, when your transaction history has been built up, = these=20 restrictions will be relaxed. Patrasys is a retail = gate, this=20 means that if your customer performs a chargeback and you do = a=20 runner, then Patrasys get stiffed with the bill. That is why = these=20 restrictions are in place. Getting=20 paid. From the moment your customer makes a = payment to=20 you, you need to add 6 working days including the day your = on. So if=20 you get a payment on a monday, then your payment will clear = for=20 withdrawl on the following Tuesday. Plus, when you = withdraw=20 you funds, it is advisable to withdraw to a bank account = that can=20 accept "Faster Payments". You can do a search on the APACS = website=20 to see if your bank account can. If you can accept = faster=20 payments then as I found out recently, you will be paid on = the=20 sameday as you withdraw from Patrasys. Which is very = nice. If=20 your account does support faster payments, then it will take = another=20 7 working days to reach your account. This is not = nice. Now=20 you know where you stand. You can plan around how you get = the most=20 out of this service, such as sending goods off promptly to = avoid=20 complaints on your transactuion history. If you = cannot=20 provide the goods, then refund your customer or make = alternative=20 arrangements with them. Set up a faster payments = account, so=20 you get paid faster through Patrasys. Keep a calenda, = so you=20 know when you will be paid and can plan around=20 this. Following these steps should mean you have no = problems.=20 Patrasys is not like Paypal and they probably never will=20 be. Paypal work as a credit card processor, they are = even=20 calling themselves a bank. If there is a dispute Paypal with = always=20 square on the side of the buyer and most likely after doing = some=20 business with Paypal they will limit your account and seize = your=20 funds for 180 days. Patrasys dont want to get = involved, they=20 are not Paypal, they will just process your transactions for = a fee=20 and provide a service to their entire = network. Patrasys works=20 as a retailgate (a middleman). They take all risks involved = with=20 online credit fraud in exchange for a fee. To minimize their = losses=20 they insist on the above measure to stop seller and buyer = fraud.=20 This is their company policy and you can either accept it, = and make=20 the most of it or you can use another company. There = is no=20 point, saying I havent been paid out, if you have sent the = goods and=20 updated Patrasys on the tracking number. There is also no = point=20 taking thousands of pounds in your first week with them as = this is=20 bloody suspicous to anyone. Start slowly build you=20 relationship with them and with that comes trust and mutual = respect.=20 I have been using them since January with only a few niggles = and=20 hickups, certainly nothing serious. I always get a = reasonable=20 answer and solution by phone and I recommend them to all of = my=20 shopping cart clients, many of whom have had no problems=20 either. Consider this if you would. This website and = other=20 have probably a total of 50 complaints between them, = possibly at a=20 stretch 100 complaints. What I will gaurantee is, = the=20 customers who have had no problems like myself, dont usually = write=20 anything, why would they. Lets say 95% of all their = transaction=20 would be completely hassle free and ordinary. I have = only=20 written this because I think that Patrasys is being=20 misunderstood. Give them break. =20
| Do you have a reseller / =
partner account=20
with them Usercart?
__________________
Regards, Dave Easy to = use =20
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